Help
Support
Last updated: July 28, 2026
Need help with Carevine? We're here for account questions, product issues, billing, and privacy requests. Reach out and we'll get back to you as soon as we can.
Contact us
General support: support@carevine.app
Privacy and data requests: privacy@carevine.app
Include your account email and a short description of the issue. Screenshots help when something looks wrong in the app.
Accounts and access
Carevine accounts are secured with email-based authentication. If you can't sign in, try the sign-in link from the app or website again, and check spam for the email. Still stuck? Email support@carevine.app from the address on your account.
To delete your account in the app, open More → Profile and use Delete my account. You can also email privacy@carevine.app or support@carevine.app. See our Privacy Policy for details on retention and your rights.
Subscriptions and billing
Paid features may be billed through the App Store, Google Play, or our website depending on where you subscribed. To change or cancel an auto-renewing subscription:
- Apple: manage subscriptions in your Apple ID / App Store settings
- Google: manage subscriptions in Google Play
- Web: use the billing settings linked from your Carevine account, or email support if you need help
For billing questions we can't resolve in-store, email support@carevine.app with your purchase receipt or order ID.
Families and co-parents
Carevine is built for co-parenting coordination — schedules, messaging, health records, documents, and expenses. If you need help inviting a co-parent, fixing a shared calendar, or understanding sharing settings, tell us what you expected to happen and what you saw instead.
We can't mediate family disputes or give legal advice. For product how-tos and account issues, we're happy to help.